Merchant services OS

AI-native merchant infrastructure

82% activation rate
Support tickets

Merchant support and escalation queue

Manage tickets for activation help, chargebacks, terminal support, statement access, processor issues, and merchant portal requests.

Open tickets428 need same-day response
SLA at risk5Approaching escalation
AI drafted replies28Awaiting review
Resolved today19Median 2.4h to close
Ticket queue

Open support tickets

Terminal not batchingHarbor Bistro
POS supportHigh
In progress
Chargeback documentationMetro Smoke & Vape
ChargebackMedium
AI draft ready
No first transactionNorthline Wellness
ActivationCritical
Escalated
Statement access requestAtlas Auto Group
Merchant portalLow
Queued
Workflow

Support playbook

Triage

Classify category, priority, merchant status, owner, and SLA exposure.

Assist

Draft replies, collect context, suggest knowledge base steps, and attach timeline history.

Escalate

Route chargebacks, activation stalls, and processor issues to the right internal queue.

Resolve

Close the ticket, update merchant record, and log support outcome for analytics.